PAYMENT TERMS, CANCELLATION AND REFUND POLICY
By enrolling in an Online and / or blended learning course or purchasing any of our Services and providing Univfos with your payment information, you hereby agree to these payment terms. To purchase any services or products offered by Univfos, you must have Internet access and a current valid accepted payment method as indicated during sign-up process (“Payment Method”). You agree to Univfos, or its third-party payment provider, storing and accessing your payment information. You also agree to pay the applicable fees for the services or products you purchase through the Univfos Services as they become due, whether on a one-time, instalment, or subscription basis. Fees may vary based on your location, the type of Payment Method used, where your Payment Method was issued, or other contractual arrangements. Your transaction with us may be subject to foreign exchange fees or differences in prices, including because of exchange rates. Univfos does not support all payment methods, currencies or locations for payment and may vary such offerings from time to time. Additionally, you understand and agree that not all promotions and pricing are available to all Students, and that specific additional terms and conditions (such as the Special Online and related educational Terms) may apply to certain promotional programs, pricing, or geographic locations. You agree to use your own valid Payment Method and not impersonate or otherwise use a Payment Method to avoid regulatory restrictions.
Automatic Subscription Based Payments. BY SELECTING AN AUTOMATIC SUBSCRIPTION BASED ENROLLMENT, YOU EXPRESSLY AUTHORIZE UNIVFOS TO AUTOMATICALLY CHARGE THE APPLICABLE RECURRING MONTHLY FEE AND ANY AND ALL APPLICABLE TAXES TO YOUR PAYMENT METHOD UNLESS AND UNTIL YOU ARE REMOVED, CANCEL OR GRADUATE OR COMPLETE THE PROGRAM. For any Services or products that are provided on an automatic subscription basis, unless otherwise specified during enrolment, your first monthly payment will be charged to your Payment Method upon your purchase date. Upon completion of your purchase, your access to the Online and / or blended learning course begins, and so does the two (2) day refund period. For some Online and / or blended learning course s, you may be provided access for a limited Online and / or blended learning course preview period (Course Preview) and your first payment will be scheduled for the date of the end of the Course Preview. At the time of the first scheduled payment your Payment Method will be charged and your automatic-renewal subscription will start; as does the two (2) day refund period at that time. You may not receive a notice from us that your two (2) day refund period has ended
or that the subscription-based payments have begun. Your subscription will continue on a month-on-month basis with recurring payments unless and until you are removed, cancel or graduate or complete the program. You agree to pay the then-current applicable monthly payment.
After the first month automated subscription payment, for each subsequent month, the monthly fee will automatically be billed on the monthly anniversary date of your initial credit card charge date (Billing Date). For example, if you begin a paid subscription on November 5th, you will be charged on subsequent monthly anniversary of your purchase date; therefore you would be billed on Novemeber 5th for the first month and your Billing Date will be the 5th of each subsequent month until you are removed, Cancel from the Online and / or blended learning course or graduate. For certain months, your Billing Date may vary slightly if your Billing Date does not have a corresponding date the following month for example if the first charge was made on January 31st you will be billed on February 28th, and then on March 31st the following month. Failure to pay may result in the termination of your subscription.
Pre-Orders for Online and / or blended learning courses. If you elect to pre-order and secure a subscription in an Online and / or blended learning course , you will be required to provide your accurate Payment Method, however your Payment Method will not be charged at the time of the pre-order. Your Payment Method will only be charged when the Online and / or blended learning course officially starts and you receive access to the Online and / or blended learning course content and associated services. Thereafter your Payment Method will be charged in accordance with the terms that you selected at the time of your pre-order.
Bundled Subscription Payments. If you elect to purchase access to an Online and / or blended learning course in the form of a bundled offering, you purchase a fixed, multi-month subscription access to the Online and / or blended learning course at a discounted rate, and following the fixed, multi-month term, you will revert to a monthly automatic subscription payment method. Accordingly, there will be a one-time fee paid upfront for the fixed, multi-month term access to the Online and / or blended learning course , and following the end of the fixed, multi-month term, you will revert to a monthly automatic renewal subscription payment method. Accordingly, each month following the fixed, multi-month term, a monthly, non-discounted fee will automatically be billed at the rate indicated on your initial payment
check-out page, the monthly anniversary date of your initial credit card charge date (Billing Date). For more details see the Automated Subscription Based Payment Section.
For Online and / or blended learning course s purchased with a Bundled offering payment, upon completion of your purchase your access to your Online and / or blended learning course will begin, so does your two (2) day refund period. For some Online and / or blended learning course s, following your enrolment, you may be provided access to a Course Preview and your first payment will be scheduled for the date of the end of the Course Preview. Following the Course Preview, at the time of the first scheduled payment your Payment Method, will be charged and your automatic-renewal subscription will start; as does the two (2) day refund period at that time.
Personal information collected by Company
Company collects information in several ways. When you register for a course available with us, we may ask for contact information such as your name, address, telephone number and e-mail address, and for billing information. We may also ask you to complete certain forms or surveys that gather information about you, your academic background, business, profession, job and your opinions or comments. Correspondence sent to us by you or by third parties about your activities, including letters or emails, may be collected into a file specific to you.
Manual Subscription Payments. If you elect to pay by manual monthly subscription payment for an Online and / or blended learning course , you will be required to make a payment each month in order to manually renew your subscription and to maintain your access to the Online and / or blended learning course . Your two (2) day refund period will start upon your payment and access to the Online and / or blended learning course . In the event that you fail to manually renew your monthly subscription payment, your access to the Online and / or blended learning course will end at the end of the monthly period for which you have paid. If you terminate your manual subscription and re-enroll for the same Online and / or blended learning course , you will gain access to the Online and / or blended learning course and be provided a two (2) day refund period, provided however, Students are only entitled to one refund per Online and / or blended learning course .
Term-Based Payments.. For Online and / or blended learning course s that are provided on a fixed-term basis there will be a one-time fee set forth on the applicable Online and / or blended learning course information and enrolment page. Payments will be in a one-time, flat-fee which is paid upfront. Your 7-day refund period will commence upon your date of purchase for the Online and / or blended learning course.
CANCELLATION & REFUND POLICY
Cancelling your automatic monthly subscription. Your automatic monthly renewal subscription will continue unless and until you graduate, or complete the program, cancel your subscription, or we terminate it. You may cancel your automatic subscription at any time by confirming your cancellation request with an Enrolment Advisor via phone (India only) or online chat Or Email firstname.lastname@example.org.
You must cancel your automatic monthly subscription the day before your next billing date occurs in order to avoid being billed for the next periods monthly fee. If you choose to cancel your automatic monthly subscription from an Online and / or blended learning course , you will continue to have full access to the Online and / or blended learning course until the end of the current period. There is no refund for the remaining period of the month in which you cancelled. Following your subscription cancellation, you will continue to have limited access to the Online and / or blended learning course materials. If you cancel your subscription during a free trial, you may lose access to the Classroom immediately upon cancellation and may not be eligible for Static Access.
When you graduate or complete the program from an Online and / or blended learning course before your next Billing Date, you will not be billed for the next periods monthly fee. After graduation or complete the program, you will continue to have limited access to the Online and / or blended learning course materials.
For Cancellation terms for Pre-Order, Bundled Subscriptions, Manual Subscriptions, Term-Based payment models and Free Trials, please see the applicable section below.
Cancellation terms for Pre-Orders for Subscriptions: You may cancel your pre-order subscription at any time during the pre-order period, that is, any time prior to the date on which your Payment Method is charged. Thereafter, you will have the cancellation and refund
terms associated with the type of subscription model you have ordered (automatic monthly renewal, bundled offering, manual renewal or term-based), please see the appropriate section herein.
Cancellation Terms for Bundled offering. For a Bundled offering payment model, you will be provided the two (2) day cancellation and refund period within which to cancel your purchase. Following the two (2) day refund period, there will be no further refunds, including no partial refunds, for termination during the fixed, multi-month term, or during any monthly automatic subscription periods following the initial fixed, multi-month term. For information on how to cancel your monthly automatic subscription period, please see the Cancelling your automatic subscription Section above.
Cancellation terms for Manual Monthly Subscriptions. You will be provided the two (2) day cancellation and refund period within which to cancel your manual monthly purchase. Following the two (2) day refund period, there will be no further refunds. In order to cancel and request a refund send in your cancellation request to Univfos via phone (India only), online chat OR email at email@example.com. Please note that Students are only entitled to one refund per Online and / or blended learning course.
Cancellation terms for Term-based payments. Except as otherwise required by law or subject to contractual obligations, Users enrolling in term-based offerings have two (2) days from the first date the Online and / or blended learning course . In order to cancel please confirm your cancellation request via phone (India only),online chat or Email at firstname.lastname@example.org. Fees paid for such programs are thereafter non-refundable for that Term.
Following your request to cancel , you may receive an email from Univfos in order to obtain information and feedback relating to your request, so that Univfos can better understand its customers needs and preferences, and/or you may also be asked to participate in a call with an Univfos representative for similar purposes. Notwithstanding such communications, the date of your original cancellation request will serve as the date for calculating your refund eligibility; additionally, you will not be required to engage in such communications in order to complete your cancellation.
Refunds: Other than stated above for each form of enrolment or payment method, you hereby acknowledge and agree that Univfos will not offer refunds on any fees and charges related to your purchase of any products or Services. This includes any partially used or unused periods for which you have already paid, regardless of whether it is a subscription, bundled, manual subscription or one-time term payment method. We do not guarantee refunds for lack of usage or dissatisfaction. For subscription-based enrolments, upon the termination of your subscription whether by disenrollment or graduation or completion of program you will not be charged for future monthly fees. However, you will not be issued a refund for the most recently (or any previously) charged fees. In addition, if you cancel your subscription, and subsequently re-enrol for an Online and / or blended learning course , you will not be entitled to an additional two (2) day refund period, only one refund is permitted per Student per Online and / or blended learning course . If you purchase any Online and / or blended learning course or Service through a mobile purchase or third-party marketplace (e.g., in-app purchases through the Apple App Store, Android App Store or purchases made through certain alternative payment services), the refund policy applicable to that third-party marketplace will apply, unless otherwise explicitly stated by Univfos. Except as otherwise explicitly stated by Univfos, the third-party marketplace will be solely responsible for making refunds under its refund policy, and Univfos will have no refund obligations. Univfos disclaims any responsibility or liability related to any third-party marketplace’s refund policy or the third party’s compliance or noncompliance with such policy. Special refund terms may apply if you enrol under a free trial offer, for example, if you sign up for a bundle offer that includes a discount of one month, you may be eligible for a refund for two days after purchase. If however, you purchase a monthly subscription with a free trial, you will not be eligible for a refund.
Price Changes. We reserve the right to modify, terminate, or otherwise amend the fees and features associated with your subscription. If we notify you in advance of at least fifteen (15) days, your continued use of Univfos and the Online and / or blended learning course after the changes have been made will constitute your acceptance of the changes. If you do not wish to continue subscribing with the new fees or features, you may terminate your subscription by cancelling at any time. If you accept the new subscription, its terms and conditions with these Terms will apply for all future months.
Taxes. When you purchase any Online and / or blended learning course or other Service or product from Univfos, you agree to pay not only the applicable fee, but also all applicable sales, use, value added, transaction taxes, or other government-required fees and charges that Univfos determines it is required to collect (taxes). Please note that Univfos will calculate the Estimated Taxes at checkout and that, upon confirmation, you may be responsible for a different total. All applicable taxes are calculated based on the billing information you provide us at the time of purchase. You hereby authorize Univfos to modify and charge any Taxes owed by you upon confirming the tax rate. Please also note that where GST / VAT collection is required, if any, GST/ VAT will be calculated and added at checkout. You hereby agree to indemnify and hold Univfos harmless against any and all claims by any tax authority for any underpayment of any Taxes, including, without limitation, GST/VAT, and any related penalties and/or interest.